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How We Handle Your Privacy

Your account, payment details and personal information stay secure with us.

Account security kept currentPayment data encryptedYour withdrawal rights protected
gogoal login How We Handle Your Privacy
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Live Chat Support Open your account settings and tap Live Chat. Our support team in Medan responds to privacy questions and data requests during lobby hours. Confirm your identity first, then ask about your information.
Email Privacy Request Email [email protected] with your account username and registered email. Include your request — access, update or delete your data. We reply within five business days with instructions.
Account Settings Log in, go to Settings > Account > Privacy & Data. You can view your stored information, update contact details and manage email preferences without contacting support.
HOW WE PROTECT YOU

Data Security and Your Rights

Encrypted Payment Flow

All deposits and withdrawals use bank-grade encryption. When you send DANA, OVO, GoPay or QRIS transfers to us, your payment details never touch our servers unencrypted. We verify every withdrawal request against your registered identity before funds leave.

Cookie and Tracking Transparency

We use cookies to keep you logged in and to remember your game preferences. We set analytics cookies to understand how players navigate the lobby on mobile and desktop. You can manage cookie preferences in your account settings without losing core functionality.

Data Retention Policy

Your account data stays on file for as long as you play with us. If you close your account, we keep withdrawal and deposit records for three years where local law requires it. You can request permanent deletion of non-essential information.

Third-Party Access Rules

We do not sell your information to advertisers or brokers. Payment processors like DANA and OVO see only the transaction details they need. Game studios see anonymised play data only — no names, no contact info, no payment methods.

Cross-Device Account Linking

When you log in from your phone, tablet and desktop, we link those sessions to one account for security. If we detect unusual login activity — a new city, a new device — we flag it and may ask you to verify your identity via email.

Your Right to Access and Change

Open your account settings anytime to see what data we hold, correct your contact details and update your preferences. You can request a full export of your account data in machine-readable format. Changes take effect immediately for most fields and within 24 hours for payment methods.

Frequently Asked About Privacy

We do not store your complete payment details. DANA, OVO, GoPay and QRIS transactions are processed by the payment provider; we keep only a transaction ID and timestamp for your records. After verification, your withdrawal data is encrypted and archived. We never reuse or share your payment method with anyone.

You can close your account in Settings > Account > Close Account. Your game history and profile are deactivated immediately. Withdrawal and deposit records stay on file for three years per local requirements. Other personal data like your name and contact email can be deleted by requesting permanent erasure through [email protected].

No. We track activity only while you are logged in or while cookies are active on your device. We do not follow your behaviour on other websites. Once you log out, we stop recording your session unless you return within 30 days — we then resume where you left off for convenience.

Only you and our support team can see your full history. Game studios and analytics partners see anonymised patterns — they know how many players opened Fish Hunter today, but not your name or deposit amount. Fraud and compliance teams access your records only if we detect unusual account behaviour.

We email you immediately when your account logs in from a new location or device. If you do not recognise the login, tap the link in the email to block that session. You can also review all active sessions in Settings > Security > Devices and log out remotely from any device.

Yes. We follow data handling practices aligned with local requirements where applicable. Depends on local law whether certain regulations apply fully to your account. Contact our privacy team if you have questions about compliance in your region.

Yes. Email [email protected] or open Live Chat and request a data export. We provide a CSV or JSON file containing your account info, transaction history and game records within five business days. The file is encrypted and sent to your registered email only.